Shipping and Returns Policy
Thank you for your interest in working with Zia Pia! We are a boutique importer specializing in fine, authentic regional Italian foods.
Our mission is to supply our customers with uniquely beautiful and authentic products from family-owned, non-industrial producers. We aim to match the quality of our products with our customer service and shipping. To achieve this, we ask for your participation, and kindly request you review the following procedures we have put in place for your benefit.
We look for the best shipping rates for our customers and we also use reputable carrier services in order to provide a seamless shipping process. We provide multiple shipping options through USPS at different rates. We also offer a flat rate shipping of $8.99 on all orders. Additionally, we offer free shipping on all orders of $150.00 or more.
Unfortunately, as we are providing food products, we are unable to accept any returns. This applies to all products and is non negotiable. We will however refund your order if an item arrives broken or damaged to the point where it is unusable. All refunds will be reviewed on a case by case basis by our customer service team. Please contact us via the form below.
3412 Monroe Road
Charlotte, NC 28205
Office: 704-574-9163, 704-457-ZIA1
Warehouse, shipping and receiving: