Frequently Asked Questions

What makes Zia Pia products unique?

We aren't just an importer; we are curators. We work exclusively with non-industrial, family-owned producers in Italy who prioritize traditional methods, regional authenticity, and beautiful design.

Do you offer gluten-free or organic options?

Yes! We have a dedicated selection of Certified Organic and Gluten-Free Italian pastas and pantry staples. You can filter by these categories in our main shop menu.

How much is shipping? 

We offer a flat rate of $10.00 on most orders. Better yet, all orders of $150.00 or more qualify for Free Shipping.

When will my order ship? 

Our warehouse team typically processes and packages orders within 1–3 business days. Once it leaves our doors, you’ll receive a tracking number via email.

Do you ship to Canada or internationally? 

We currently ship only to the US and Canada. For Canadian orders, please note that shipping is calculated by weight and you are responsible for any local customs, duties, or taxes.

What if my item arrives broken? 

Since we ship glass bottles of olive oil and delicate pastas, we offer Route Shipping Protection at checkout. If an item arrives damaged, please take a photo immediately and contact us (or file a claim via Route) so we can make it right.

Can I return my food items? 

Due to the nature of our products (artisanal food), we cannot accept returns.This ensures the safety and quality of the inventory we provide to all customers.

What if I'm unhappy with my order? 

Your satisfaction is our priority. If there is an issue with the quality or an error in your shipment, please contact us at info@ziapia.com within 7 days of delivery, and our customer service team will review your case.

Do you offer wholesale for restaurants or shops? 

Absolutely. We have a dedicated wholesale portal for partners. Requirements include a $300 minimum order and purchasing by the case.Click here to apply for a wholesale account.

Can I send Zia Pia as a gift? 

Yes! We offer curated gift bundles and signature gift boxes. You can enter the recipient's address at checkout and even include a custom note. We never include pricing on the packing slips.

What payment methods do you accept? 

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer Shop Pay Installments, allowing you to split your purchase into 4 interest-free payments.

How do I contact customer service?

You can email us directly at info@ziapia.com.

What do DOP and IGP labels actually mean?

These are legal certifications from the European Union. DOP (Protected Designation of Origin)guarantees a product is 100% produced, processed, and prepared in a specific region using traditional methods. IGP (Protected Geographical Indication) means at least one stage of production happened in that region. These labels are your guarantee of real Italian vs. Italian-sounding.

Why does my olive oil look cloudy? 

Don't worry! High-quality, unfiltered olive oil may appear cloudy due to tiny particles of olive fruit. Additionally, if the oil gets cold during transit, it can partially solidify. Simply let it sit at room temperature for 24 hours and it will clear up without any loss of flavor.

Are your ceramics lead-free and food-safe? 

Yes, all our hand-painted ceramics (like our limited-edition oil bottles) are 100% lead-free and meeting FDA standards for food safety.

How should I store my Extra Virgin Olive Oil? 

Keep it in a cool, dark place (like a pantry), away from the stove or direct sunlight. Heat, light, and air are the enemies of fresh oil. Always ensure the cap is tightened—our bottles are designed with specific seals to keep oxygen out.

Does Balsamic Vinegar need to be refrigerated? 

No. Due to its natural acidity, balsamic vinegar is shelf-stable. In fact, refrigeration can make it too thick. Keep it at room temperature in a dark cupboard.

What is the "Golden Rule" for cooking Italian pasta?

Always use a large pot of heavily salted water (salty like the sea). Never add oil to the water, as it prevents the sauce from sticking to the pasta. Most importantly, save a cup of that starchy pasta water before draining—it’s the secret to creating a silky, restaurant-quality sauce.

How do I use Truffle Oil without overpowering my dish? 

Less is more! Truffle oil should be used as a finishing oil, never for cooking. Drizzle a tiny amount over risotto, popcorn, or roasted potatoes just before serving to capture the aroma.